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We know lymphedema.
We know compression.
We know the many
faces it affects.
We are here for you.
Luna Medical, Inc. is the most transparent national provider to explain in detail a patient’s insurance and any out of pocket expenses. We will always be honest with our contracts and what is or is not covered and will never bill out of network unless prior consent is given by patient after thorough explanation.
Our services include assistance in obtaining authorizations for coverage of lymphedema medical products from the insurance company, insurance billing and case management.
We at Luna Medical understand the fears and concerns patients encounter prior, during and after treatment. We provide educational material for the treatment and management of venous and lymphatic insufficiencies, available lymphedema programs in a geographic area and answer questions about lymphedema, including causes, prevention, detection and treatment.
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Luna Medical provides lymphedema compression products from manufacturers known world wide for their quality and performance. Select a manufacturer to explore their offerings.
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We’re here to help you and your patients. We pride ourselves in providing you with certified and detailed information. All representatives at our company are certified by the individual manufacturers to provide you with relevant, current, and detailed information regarding product options for your patient.
We encourage you to reach out to us with any questions prior to referring patients to Luna Medical.
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“Thank you for the follow up information! I realize I am not your typical BC survivor, so this information is really really appreciated. If you have any other ideas that will help me get to my goals, I would be ever so grateful. In fact, I could even be a spokesperson for Luna with pride and pleasure! (best fitting, best advice, best service, best phone responses, AND as of today’s email BEST follow up!) Thank you.”
- Karen in Illinois
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PLEASE NOTE THAT DUE TO THE INFLUX OF MEDICARE & MEDICARE REPLACEMENT PLAN BENEFIT VERIFICATION REQUESTS WE ARE EXPERIENCING AN INCREDIBLY HIGHER THAN NORMAL VOLUME IN FAXES, EMAILS & PHONE CALLS. WE CHECK BENEFITS ON A FIRST COME FIRST SERVED BASIS, PLEASE UNDERSTAND THAT AS OF RIGHT NOW, IT COULD TAKE UP TO 7 BUSINESS DAYS FOR VERIFICATION REQUESTS TO BE ANSWERED. WE UNDERSTAND THIS IS NOT IDEAL NOR WHAT YOU ARE ACCUSTOMED TO WHEN IT COMES TO LUNA MEDICAL’S SERVICES, WE HAVE HIRED MORE STAFF TO HELP AND THIS IS JUST A TRANSITION PERIOD. PLEASE ALLOW THE TIME FOR THE BENEFIT VERIFICATIONS—IT MAY NOT ALWAYS TAKE THAT LONG BUT IT WILL NEVER TAKE LONGER. NO NEED TO CALL REPEATEDLY AND LEAVE SEVERAL MESSAGES AS IT WILL DELAY THE PROCESS. WE UNDERSTAND EVERYTHING IS URGENT RIGHT NOW AND TRUST US—WE WANT TO HELP! THANK YOU AND WE APOLOGIZE FOR ANY INCONVENIENCE.
