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We know lymphedema.
We know compression.
We know the many
faces it affects.
We are here for you.
Luna Medical, Inc. is the most transparent national provider to explain in detail a patient’s insurance and any out of pocket expenses. We will always be honest with our contracts and what is or is not covered and will never bill out of network unless prior consent is given by patient after thorough explanation.
Our services include assistance in obtaining authorizations for coverage of lymphedema medical products from the insurance company, insurance billing and case management.
We at Luna Medical understand the fears and concerns patients encounter prior, during and after treatment. We provide educational material for the treatment and management of venous and lymphatic insufficiencies, available lymphedema programs in a geographic area and answer questions about lymphedema, including causes, prevention, detection and treatment.
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Luna Medical provides lymphedema compression products from manufacturers known world wide for their quality and performance. Select a manufacturer to explore their offerings.
We’re here to help you and your patients. We pride ourselves in providing you with certified and detailed information. All representatives at our company are certified by the individual manufacturers to provide you with relevant, current, and detailed information regarding product options for your patient.
We encourage you to reach out to us with any questions prior to referring patients to Luna Medical.
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“Thank you for the follow up information! I realize I am not your typical BC survivor, so this information is really really appreciated. If you have any other ideas that will help me get to my goals, I would be ever so grateful. In fact, I could even be a spokesperson for Luna with pride and pleasure! (best fitting, best advice, best service, best phone responses, AND as of today’s email BEST follow up!) Thank you.”
- Karen in Illinois
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Temporary Service Adjustment for Improved Efficiency and Timeliness
At Luna Medical, Inc., we are committed to providing the highest quality care and timely service to our patients and partners. Due to an unprecedented surge in demand, we are currently experiencing a significantly higher-than-usual volume of phone calls, emails, faxes, orders and general inquiries. To ensure we continue to provide the excellent service you expect from us, we will be implementing a brief service adjustment period.
From November 5th, 2024 through November 13th, 2024 we will not be actively processing new orders or patient inquiries. However, please note that we are not fully closed; instead, our team will be focused on addressing the current backlog of orders and fine-tuning our processes to improve efficiency ahead of the busy season/end of year rush. By temporarily dedicating this time to completing existing orders and reinforcing our procedures, we aim to reduce future wait times and better serve you and our patients.
We deeply appreciate your understanding and support as we work diligently to catch up on pending orders. We look forward to resuming full operations on November 14th, 2024 and will be ready to assist you promptly. For immediate needs during this period, please don’t hesitate to reach out at customerservice@lunamedical.com
