Luna News

10 Class Virtual Lymphedema Yoga Classes Now Available!

Posted July 31, 2020

AbsoYOGAlutely Yoga is now offering a 10 class pack of virtual lymphedema yoga classes for $50! You can purchase a package online at www.absoyogalutely.com.

Introducing Thuasne Mobiderm Autofit

Posted July 1, 2020

Luna Medical Can Help with Insurance Coverage!

Posted June 16, 2020

https://youtu.be/OZ0bFUWNwRI

A Video Introduction to Luna Medical

Posted June 16, 2020

Luna Medical Opens on June 8

Posted June 8, 2020

Luna Medical is Securely and Remotely Working Offsite

Posted March 27, 2020

Luna Medical, Inc. will officially be providing THUASNE, expecting June 1st, 2020 launch.

Posted March 27, 2020

Luna Medical, Inc. will officially be providing THUASNE (Mobiderm bandage system, Mobiderm AutoFit Garment & Elastic Garments), expecting June 1st, 2020 launch.

How to Measure

Posted March 27, 2020

General Guidance on Taking Measurements




Guidance on Taking Arm Measurements – Compression Products




Guidance on Taking Hand and Finger Measurements – Compression Products




Guidance on Taking Leg Measurements – Compression Products




Guidance on Taking Foot and Toe Measurements – Compression Products




Thuasne – Mobiderm Autofit Garment




Thuasne – Mobiderm Autofit Arm Garment – Fitting video




Thuasne – Mobiderm Autofit Leg Garment – Fitting video




Thuasne – Mobiderm Bandages – Hand Bandaging Method in Upper Limb Lymphedema




Thuasne – Bandaging Full Leg with Mobiderm




Thuasne – Bandaging Full Arm with Mobiderm




 

A Note from Juzo Regarding Service During COVID-19 Outbreak

Posted March 23, 2020

A Note from Juzo Regarding Service During COVID-19 Outbreak:

Dear Valued Customer,

We are monitoring CDC, federal and state recommendations and guidelines regarding COVID-19 on an ongoing basis. As the situation continues to escalate in our home state of Ohio, the health and well-being of our employees and customers is our highest priority.

  The Governor of Ohio has issued a “Stay at Home” order through April 6. In compliance with this, we are limiting operations effective Tuesday, March 24. We will fulfill off-the-shelf orders, as well as Custom Made orders with a reduced on-site staff to minimize risk of exposure to COVID-19. Although we have adequate inventories on hand, we anticipate there may be delayed fulfillment over the next few weeks. Trend color and print series garments and any modified (sewing) items that require alterations are temporarily unavailable.

Due to reduced operations we will temporarily not accept any returns.  We will extend our policy, and you will be able to make those returns to us when we resume normal business operations.

Although we will have staff answering the phone we would appreciate you placing your orders on shopJuzo (www.shopjuzo.com) to help expedite fulfillment.   

We will take care of our employees during our time of limited production, to help minimize additional anxiety or worry. We will continue to monitor the situation and our Governor’s assessment of closures. We will keep you informed of any changes to Juzo operations and post updates to our COVID-19 Response page, www.juzousa.com/COVID-19.

 Thank you for your understanding and continued support during these unprecedented times.  

 

Your Juzo Family

It’s that time of year again…Holiday manufacturer deadlines for orders to SHIP in 2019!

Posted November 25, 2019

Don’t leave your patients out in the cold this holiday season with companies that have no coverage or private pay companies that don’t even bill insurance or lead therapists/patients to believe there is no coverage–when there is!

Fax or Email us to get the Benefits Checked & Order started:

PATIENT FACE SHEET – please indicate the best number and/or email to contact patient.

NOTICE OF PRIVACY PRACTICES FORM (HIPAA FORM) SIGNED BY PATIENT – This can be found on our website at www.lunamedical.com

INITIAL EVALUATION/CLINICAL HISTORY – we obtain a Certificate of Medical Necessity for signature by the Referring Physician

MEASUREMENTS FOR PRODUCTS REQUESTED

Custom Garment Deadlines

Medi Flat Knit Trend Color: 12/04

Medi Flat Knit Standard: 12/17

Medi Circular Knit: 12/19

CircAid: 12/27 (by 3pm EST)

 

Sigvaris Elastic: 12/06

Sigvaris Inelastic: 12/06

 

Peninsula (everything): 12/09

 

Jobst (Elvarex): 12/13

Jobst Custom-Seamed: 12/13

Farrow: 12/13

JoVi: 12/16 (by 12pm PST)

 

Juzo (everything custom or dyed/pattern): 12/13

 

L&R (TributeNight, ReadyWrap Custom, ExoCustom, SwellSpots Custom): 12/17

 

*Insurance benefits that are verified in 2019 are valid only until the end of this calendar year. Any medical products shipped in 2020 will NOT apply to 2019 benefits. These are the manufacturer deadlines given to us and custom-made products MUST be ordered by these deadlines or they will NOT guarantee shipment in 2019–which means they can NOT be billed as 2019 claims for your patients.

Ready-To-Wear Garment Deadlines

Medi RTW: 12/27

CircAid RTW: 12/27

Sigvaris RTW: 12/27

Peninsula RTW: 12/09

Jobst RTW: 12/27

Farrow RTW: 12/27

Jovi RTW: 12/26 (by 12pm PST)

Juzo Dyed/Pattern/Specialized: 12/13

Juzo RTW: 12/27

L&R (TributeWrap, ReadyWrap RTW, Exo RTW: 12/27

*Insurance benefits that are verified in 2019 are valid only until the end of this calendar year. Any medical products shipped in 2020 will NOT apply to 2019 benefits. These are the manufacturer deadlines given to us and ready-to-wear products MUST be ordered by these deadlines or they will NOT guarantee shipment in 2019–which means they can NOT be billed as 2019 claims for your patients. Please note that these are also based around UPS/FEDEX pick-up/shipping schedule.

Luna Medical Holiday Schedule:

Thanksgiving:

Thursday, 11/28: CLOSED
Friday, 11/29: CLOSED

For rest of November we will be open with normal business hours of 8am-5pm CST Monday – Friday.

Christmas:

Tuesday, 12/24: CLOSED
Wednesday, 12/25: CLOSED

New Year:

Tuesday, 12/31: CLOSED
Wednesday, 1/1: CLOSED

Starting December 1st we will be open:

week 12/02 – 12/05: 8am – 7pm CST
12/06: 8am – 5pm CST
week 12/09 – 12/12: 8am – 7pm CST
12/13: 8am – 5pm CST
week 12/16 – 12/20: 8am – 7pm CST
12/23: 8am – 5pm CST
12/26: 8am – 7pm CST
12/30: 8am – 5pm CST

CLICK HERE TO USE OUR MEASUREMENT FORMS NOW

PLEASE NOTE: Today, December 13th, is the last day to submit orders for anything to be shipped in 2024 and be applied to 2024 benefits. We understand that there may be other deadlines you are used to but this year has been unlike any other and the demand is incredibly high and we want to make sure we give excellent customer service and we had to make tough decisions as a company for end of year demand. Those who had their benefits submitted prior to the 13th will be prioritized. We hope you understand and we thank you.